国际客户管理学院（international customer management institute－icmi）是全球客户联络领域负盛名和尊崇的专业组织之一。成立于1985年的icmi是业界首批推出管理层级交流会议、培训与教育以及专业出版等服务的专业组织。.今天的icmi，在充分发挥其在客户联络专业咨询、培训及管理协助等方面的传统优势的同时，又充分借助了cmp媒体集团在媒体及专业展会方面的强势力量，为客户提供了一个完整的一站式资源平台。通过icmi专业团队的专注与经验、不受任何影响的客观与公正以及结果导向的业务宗旨，icmi已被广泛视为在以下领域里业界可信赖的资源：咨询、研讨、出版、展会及会员服务等。.通过持续不断的创新与研究，icmi的咨询与培训服务已经成为业界的黄金标准。icmi的出版物，例如，呼叫杂志（call center magazine）、呼叫管理评论（call center management review），以及展会，其中包括年度呼叫展会（annual call center exhibition）和呼叫演示与展览大会（call center demo and exhibition）等持续领导业界趋势。icmi快速增长的专业会员团体现在已经有超过50多个国家的呼叫专业人员加入。 .2005年7月，icmi被联合商业媒体公司（united business media，伦敦证券交易所代码：ubm）旗下子公司 ubm technology收购。 2006年12月， ubm technology又收购了总部位于北京的cccs客户联络标准委员会，此举将 ubm technology打造成全球的呼叫认证、媒体、会展、培训和咨询服务供应商，icmi的呼叫管理业务也因此得以进入快速发展的中国市场。.现因icmi国际客户管理学院中国区业务发展的需要，招聘所述人员。.the international customer management institute (icmi) is one of the call center industry's most established and respected organizations. founded in 1985, icmi delivered the industry's management-level conferences, educational programs and publications..while icmi's path-breaking work continues, the mission remains much the same: to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results and increase the strategic value of their customer contact services. today's icmi melds the traditional focus on consulting, training, and high-level engagement with ubm's strength in media and events to create a powerful one-stop-shop resource. through the dedication and experience of its team, uncompromised objectivity and results-oriented vision, icmi has earned a reputation as the industry's most trusted source for training, consulting and certification services. and icmi's growing membership community now includes professionals representing organizations in over 50 countries..to better serve icmi customers in china, we are looking to fill positions..简历请发邮箱。